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NANCY E. H. MIRACLE
nmiracle@DigitalMiracles.com
(817) 571-3083 (voice/fax)

PROFILE

Senior management experience in Design, Development, Engineering and Operations, with emphasis on software development and implementation, Management Information Systems, production management, quality, materials and customer service.  Extensive experience in startup operations.  Earned reputation for productivity, turnaround management, quality and delivery improvement.

KEY SKILLS
Management, Operations, Systems Design, Graphic design, Javascript, VBScript, HTML, perl, other programming languages
PROFESSIONAL EXPERIENCE
DigitalMiracles.com

1998 - Present

DigitalMiracles.com This is a consulting organization that specializes in the area of e-commerce and Internet systems design.

Founder, Senior Partner

DigitalMiracles is a design partnership that provides product and graphic development, design and implementation services to a wide variety of customers. Product focus has been principally on the Internet delivery of multimedia data. Products are typically web-based and range from simple websites to large database-driven systems. The customer base includes virtually every market segment.  Click here for a partial portfolio of customer projects.
TIAS.com

1999 - Present

TIAS.com A privately-held ASP-based provider of business management systems
Chief Operating Officer, Corporate Treasurer, UI and software design

Responsible for end-user design and 'look-and-feel' of all production software; end customer interface and graphical design.  As a member of the board and management staff, managed transition of the company from a small store building package to a 'best-of-breed' general purpose management system.   Sales volume for company has grown at an average 30% per annum since 1999, while company cash flow performance and profitability has improved.

INTELECT NETWORK TECHNOLOGIES, Richardson, Texas
INTELECT VISUAL COMMUNICATIONS NY, NY
1996 - 1998
Intelect, a subsidiary of Intelect Communications Systems Ltd. (ICOM, NASDAQ) is a manufacturer of high-reliability switching equipment and telecommunications equipment.
Chief Technical Officer (Intelect Visual Communications)
Vice President of Operations (Intelect Network Technologies)
As Chief Technical Officer of Intelect Visual Communications, responsible for managing the design and development of PC-based video communications systems.
As VP of Operations, responsible for all phases of Quality, Production Management, Manufacturing and Process Engineering, and Materials.  In-house facilities included a high-variability, low-volume surface-mount assembly line as well as final assembly and test for high-complexity, high-reliability switching systems.

Specific successes included:

  • Managed development of hardware and software for a wavelet-compression-based codec and video communication product;  product was delivered on time and at budget
  • Wrote and assisted in filing of key patents for wavelet-based codec and associated software
  • Managed software and hardware quality assurance for all products; also responsible for design verification testing for all video products.  No field failures due to hardware or software design errors have ever been reported on this product
  • Managed development of the company's quality system and attained ISO9000 certification;
  • Implemented a LAN-based on-line computer system that  provides integrated processing of manufacturing, inventory, planning and financial data;
  • Provided consulting for all Intelect companies on design for manufacturability and design for testability.
  • Installed a state-of-the art surface-mount assembly line; managed the design and construction of the facility and its subsequent operation.
NetWorth, Incorporated

1993 - 1996

NetWorth, identified by Fortune Magazine as one of the 100 fastest growing companies in the U.S., was a mid-sized manufacturer of network equipment prior to its acquisition by Compaq Computer in 1995
Vice President of Operations
Responsible for all phases of Production Engineering and Management.  In-house facilities included a high-volume surface-mount assembly line and a cell-based final assembly and test area.  Managed Manufacturing, Materials, Quality, Management Information Systems and Customer Service, leading the organization to the following successes:
  • Implemented a LAN-based on-line computer system that provided integrated processing of manufacturing, inventory, planning and financial data;
  • Implemented software-based formal forecasting and an MRP system to ensure stock availability;
  • Implemented software-based yield tracking and follow-on process engineering that improved yields from an aggregate 75% first pass-yield to 95% in the first year of operation;
  • Implemented a plant-wide TQM program and managed the development of the company's quality system and its certification to ISO9001;
  • Upgraded the operation from a "garage-shop" that utilized outside assembly into a state-of-the-art manufacturer with a high-volume in-house SMT line;
  • Doubled production volume (from approximately $28 million) while reducing product cost by approximately 15%;
  • Improved manufacturing cycle time from 28 days to approximately 5 days and defined the processes and equipment necessary to reduce this further to 12 hours;
  • Improved on-time delivery to customers from 25% delivery to first schedule date to over 99%;
  • Improved inventory control and inventory accuracy from an annual loss/write-off rate of approximately $300k/annum to less than $5k/annum;
FUJITSU PERSONAL SYSTEMS, INC. (originally Poqet Computer Corp.) Santa Clara, Calif.

1990 - 1993

A pioneering manufacturer of palm-top and pen-based computers
Director, Operations
  • Established the Operations department from start-up through the point where it reached $24 million in revenue.
  • Managed management information systems, quality control, assembly/rework, production control, planning, purchasing, shipping/receiving, warehousing, international traffic, export/import compliance, subcontract assembly, and order processing;
  • Implemented and managed a LAN-based integrated applications computer system to handle manufacturing,  inventory, purchasing and MRP functions.
  • Determined optimum warehouse siting and established the distribution and warehousing,  determined make/buy decisions on all products and materials; managed inventory investment levels;
FAIRCHILD CAMERA AND INSTRUMENT/NATIONAL SEMICONDUCTOR
Santa Clara, Calif.

1978 - 1990

Fairchild, acquired by Schlumberger in 1978 and sold to National Semiconductor in 1988, was a pioneering manufacturer of semiconductor products
Staff Manager, ASIC division, Santa Clara, California

1987 - 1990

Materials Manager,
Gate Array Division, Milpitas, California

1986 - 1987

Manager, Domestic Assembly and Test Operations
Memory & High Speed Logic Division, Puyallup, Washington 1984-1986

1984 - 1986

Director of MIS, Digital Division Director of MIS, 1983 - 1984
Director of MIS, Memory and High Speed Logic Division 1982 - 1983
Manager, Software and Operations, Central Data Center   1980 - 1982
Manager, Distributed Systems

1978 - 1980

Various software companies

1968 - 1978

Programmer, Software Designer
While in school and shortly thereafter, worked for three small software companies as a programmer and software designer. Specific area of specialization was Operating Systems software and language processing.  Projects included
  • Design and development of source-to-source language translators
  • Design and development of specialized assemblers
  • Maintenance of compilers, database and operating system software
RECENT PUBLICATIONS
Video Communications:  ISDN or IP?, Broadband Technology Review, March, 1998 
"Why Hasn't Digital Video Taken Off?" . Computer Telephony, April, 1998
EDUCATION
BA, Stanford University, 1973.
PATENTS

Distributed Video Communications System, primary inventor with J. B. Hales, M. D. Mills.  #DNAE-14,109, filed September 7, 1997 
Streaming Video Control and Management System, primary inventor with N. Page, VWSI-25,517


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